The ‘check-in’ is a fundamental element in the repertoire of a facilitator. There’s no better way to start a session and get everyone present, and there’s no faster way to discover what’s going on under the surface of a group. It’s such a simple an effective process tool that I figured it must have a rich and well-documented history. But it’s proved quite tricky to research, partly because its name is shared with the hotel and airline industries, but partly also, I suspect, because of its simplicity.

Where to start? With such a basic human process, the line through history will surely be tangled and confused. But, for the sake of starting somewhere, I’ll start with the Quakers.

I’ve left a comment on the post with missing links. I’ll leave a version of it here. Regular readers will predict that I’ll start with Rachel Davis DuBois, the New Jersey-born Friend who put together racial reconciliation groups in the mid-20th century. She later turned some of the process into “Dialogue Groups” in the mid-1960s and traveled the U.S. teaching them; these evolved into modern Quaker worship sharing and clearness committees.

Those late-60s processes were picked up by the younger Friends, who (no surprise) were also into antiwar activism and communitarian politics. They were codified and secularized by the Movement for a New Society, which started in Philadelphia in the early 70s but had communities all over the Western world. Much of their work was focused on training people in their style of group process and a lot of our facilitator tools these days are disseminated MNS tools. Many MNS’ers were involved with Quakers and many more filtered back into the Religious Society of Friends in later years.

A lot of this relatively recent history has been forgotten. Many Quakers will tell you these things all date from the very start of the Friends movement. There’s definitely through-lines and echos and inspirations through our history but I’d love to see us appreciate Rachel Davis DuBois and the people who made some very useful adaptations that have helped Quakers continue to evolve and (almost) thrive.

I just came back from what was billed as a kind of hearing/information meeting on New Jersey Transit’s planned shutdown of the Atlantic City Line. At least two of us had taken this seriously enough that we had written 500-word statements (here’s mine) but as soon as I walked into the Atlantic City rail station this morning at 8am, I realized that this was just a pro-forma, disorganized PR appearance.

The chief executive of New Jersey Transit, Kevin Corbett ¹, was there telling us the same list of excuses for the shutdown they’ve been telling us, namely, that this is about Positive Train Control (PTC) testing ². At least I think he was. NJT apparently doesn’t believe in microphones. I squeezed as closely as I could in the amorphous crowd of maybe 100 passengers who had turned up but I still could only make out a few words. Nearest Corbett were video cameras whose spotlights lit up his face. Maybe I can watch the news tonight and hear the meeting that I drove forty minutes to attend³.

I did hear repeated invoking of “PTC” but no of those words were admissions or mea culpas about the long-simmering labor problems that have led to train crew shortages. Because NJ Transit’s management have been behind targets for training new crews, and because engineers have been leaving for better-paying jobs on Amtrak and Metro North, there aren’t enough crews to run all of its lines and also do PTC testing. The easiest fix to the labor shortage is to just shut down the least politically connected train line and redeploy its crews to NYC-bound trains. We’re told this is a temporary fix but what if the management problems hiring, training, and retaining crews continues to bottom out?

After half an hour of this, Transit police found portable line markers so that passengers could line up to talk to Corbett. There were many passengers I recognized from my 15 years of commuting this line and I stood trying to hear them but again, to no avail. It was clear he was just giving the line.

Nearby was a table with schedules. I was pretty unhappy but I asked them a specific question ⁴. At least the Transit employee said she didn’t know and would look into it. She even wrote “Farley” on a pad of paper. I guess my trip wasn’t totally wasted.

If you’re a South Jersey local affected by all this, there’s a petition to sign. My friend Joseph (bicycleriiights on Twitter) has also done a great job writing about the possibilities of visionary South Jersey transit reform. Update: Also, NoreasterNick did a much better job getting to the front of the line and challenging Corbett. His video is great.

we went to weekend training workshops; we read the writings of Christian healers; shamanic healers; and practitioners of Reiki, traditional Chinese medicine, Ayurveda, and homeopathy. I longed to be able to inspect people’s etheric and astral bodies, their chakras and marmas, with a diagnostician’s eye. So long as it involved no straying from Christ, I aspired to know how to mobilize healing virtues in plant spirits, minerals, colors, and sounds, and how to recognize “holy” places.

Some of this reminds me of the wonderful work of the eighteen-century Friend Samuel Bownas, whose book A Description of the Qualifications Necessary to a Gospel Minister is full of very useful advice on ministry and warnings about pitfalls—romantic attachments, undue politicization.

The Cost of a Healing Gift — Friends Journal

The discovery of a gift for healing is only the first step in a process of learning and…

Friends Journal

Here’s another installation of mom stories, originally written for a longer obituary than the one running in today’s paper.

A single parent, she earned an associates degree at Rider College in Trenton and worked as a secretary at a number of Philadelphia-area based organizations, include Women’s Medical College and the Presbyterian Board of Publications. In the mid-1960s she became an executive secretary at the newly-formed Colonial Penn Life Insurance Company. An office feminist, she liked recounting the story of the day in the 1970s when the women of the office united to break the dress code by all wearing pant suits. A senior vice president was on the phone when she walked into his office and is said to have told his caller “My secretary just walked in wearing pants.… and she looks terrific!”

When Colonial Penn later started an in-house computer programmer training program, she signed up immediately and started a second career. She approached programs as puzzles and was especially proud of her ability to take other programmers’ poorly-written code and turn it into efficient, bug-free software.

In the early 1990s, she moved into her own apartment in Jenkintown, Pa. She reclaimed a shortened form of her maiden name and swapped “Betsy” for “Liz.” During this time she became a committed attender at Abington Friends Meeting. As clerk of its peace and justice committee, she worked to build the consensus needed for the meeting to produce a landmark statement on reproductive rights. As soon as it was passed she said, “next up, a minute on same-sex marriage!” In the late 90s, that was still controversial even with LGBTQ circles and I imagine that even the progressive folks at Abington were dreading the thought she might put this on the agenda!

In her late 60s, she bought her first house, in Philadelphia’s Mount Airy neighborhood. She loved fixing it up and babysitting her grandchildren. She never made any strong connections with any of the nearby Quaker Meetings only attending worship sporadically after the move. When she was diagnosed with Alzheimer’s Disease in 2010, she took the news with dignity. She moved into an independent living apartment in Atco, N.J. and continued an active lifestyle as long as possible.

In economics, there’s a concept known as Pareto efficiency. It means that you ought to be able to eliminate any choice if another one dominates it along every dimension. The remaining choices sit along what’s called the Pareto frontier.

Silver then followed up with a real world example that speaks to my interest in food:

Imagine that in addition to White Castle and The French Laundry, there are two Italian restaurants in your neighborhood. One is the chain restaurant Olive Garden. You actually like Olive Garden perfectly well. But down the block is a local red-sauce joint called Giovanni’s. The food is a little better there than at Olive Garden (although not as good as at The French Laundry), and it’s a little cheaper than Olive Garden (although not as cheap as White Castle). So you can eliminate Olive Garden from your repertoire; it’s dominated along both dimensions by Giovanni’s.

These days we choose more than our dinner destinations. Spirituality has become a marketplace. While there have always been converts, it feels as if the pace of religious lane-changing has steadily quickened in recent times. Many people are choosing their religious affiliation rather than sticking with the faith traditions of their parents. For Quakers, this has been a net positive, as many of our meetinghouses are full of “convinced” Friends who came in to our religious society as adults.

Quakers are somewhat unique in our market potential. I would argue that we fall on two spots of the religious “pareto curve”:

• The first is a kind of mass-market entry point for the “spiritual but not religious” set that wants to dip its toe into an organized religion that’s neither very organized nor religious. Liberal Friends don’t have ministers or creeds, we don’t feel or sound too churchy, and we’re not particularly concerned about what new seekers believe. It’s a perfect fit for do-it-yourself seekers that are looking for non-judgmental spiritually-minded progressives.
• Our second pareto frontier beachhead is more grad-school level: we’re a good spot for people who have a strong religious convictions but seek a community with less restrictions. They’ve memorized whole sections of the Bible and might have theological training. They’re burned out by judgmentalism and spirit-less routine and are seeking out a more authentic religious community of religious peers open to discussion and growth.

It seems we often reach out to one or the other type of “pareto” seeker. I see that as part of the discussion around Micah Bales’s recent piece on Quaker church planting–do we focus on new, unaffiliated seekers or serious religious disciples looking for a different type of community. I’d be curious to hear if any Quaker outreach programs have tried to reach out to both simultaneously. Is it even possible to sucessfully market that kind of dual message?

The two-touch pareto nature of Friends and pop spiritual culture suggests that meetings could focus their internal work on being the bridge from what we might call the “pareto entrances.” Newcomers who have walked through the door because we’re not outwardly churchy could be welcomed into Quakerism 101 courses to be introduced to Quaker techniques for spiritual grounding and growth–and so they can determine whether formal membership is a good fit. Those who have come for the deep spiritual grounding can join as well, but also be given the opportunities for smaller-scale religious conversations and practice, through Bible study groups, regional extended worships and trips to regional opportunities.

Word! SEO gets people to your site. Usability keeps people on your site. @brianksullivan #dfwwp #uxblog

— Rani Monson (@RaniMonson) March 23, 2013

To translate, SEO is “search engine optimization,” the often-huckersterish art of tricking Google to display your website higher than your competitors in search results. “Usability” is the catch-all term for making your website easy to navigate and inviting to visitors. Companies with deep pockets often want to spend a lot of money on SEO, when most of the time the most viable long-term solution to ranking high with search engines is to provide visitors with good reasons to visit your site. What if we applied these principles to our churches and meetinghouses and swapped the terms?

Outreach gets people to your meetinghouse /
Hospitality keeps people returning.

A lot of Quaker meetinghouses have pretty good “natural SEO.” Here in the U.S. East Coast, they’re often near a major road in the middle of town. If they’re lucky there are a few historical markers of notable Quakers and if they are really lucky there’s a highly-respected Friends school nearby. All these meetings really have to do is put a nice sign out front and table a few town events every year. The rest is covered. Although we do get the occasional “aren’t you all Amish?” comments, we have a much wider reputation that our numbers would necessarily warrant. We rank pretty high.

But what are the lessons of hospitality we could work on? Do we provide places where spiritual seekers can both grow personally and engage in the important questions of the faith in the modern world? Are we invitational, bringing people into our homes and into our lives for shared meals and conversations?

In my freelance days when I was hired to work on SEO I ran through a series of statistical reports and redesigned some underperforming pages, but then turned my attention to the client’s content. It was in this realm that my greatest quantifiable successes occurred. At the heart of the content work was asking how could the site could more fully engage with first-time visitors. The “usability considerations” on the Wikipedia page on usability could be easily adapted as queries:

Who are the users, what do they know, what can they learn? What do users want or need to do? What is the users’ general background? What is the users’ context for working? What must be left to the machine? Can users easily accomplish intended tasks at their desired speed? How much training do users need? What documentation or other supporting materials are available to help the user?

I’d love to see Friends consider this more. FGC’s “New Meetings Toolbox” has a section on welcoming newcomers. But I’d love to hear more stories about how we’re working on the “usability” of our spiritual communities.

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