Thoughts on the surprise Truitt family visit yesterday, because I know Quakers can be really really bad at this… Make sure you have a website that lists a phone number that rings through to a real person in real time. One that also lists an email that will be promptly read and answered. This event came together pretty fast. From the first phone call from township official Stacy Webb late Tuesday afternoon to my unlocking the meetinghouse doors was about 24 hours.
I was on a video call when Stacy’s first call came in so I had to let it go to voicemail. So also have voicemail set up. After my previous call ended I was able to reply to Stacy’s email and then followup with a quick call to confirm details. This was one less detail she had to worry about in an event with lots of moving parts. (In addition to a half dozen Truitt family members we had the mayor, deputy mayor, township manager, a police liaison, and a communications staffer with a camera. That’s a lot of people to coordinate.) In a lull in the event, Stacy told me it was great that she find and reach someone at Cropwell Meeting so easily.
I know communication can be hard but we need to be accessible. I’ve been ghosted SO MANY TIMES when trying to call or email Quaker meetings. And it’s not just the small ones that don’t get back to me. Sometimes meetings with paid office staff also don’t return messages. Cropwell uses a Google Voice number to forward phone calls to my personal cell and emails also automatically forward to me. It’s not overwhelming, not in the least — I let things forward to voicemail when I need to and I have ringers turned off at night. But because Cropwell set this up even before I became involved, I’ve been able to respond to inquiries quickly, once even as I was driving to meeting on Sunday morning (don’t worry, I pulled over). People already think we’re extinct. Don’t give them more reasons to think that’s true.
Cropwell Quakers
www.derekthompson.org